4Cs Blog: Happy Employees = Happy Customers

The global COVID-19 pandemic has changed nearly everything. But most of those changes are just a speed-up of trends already in progress. This is particularly true when you think about how social distancing has affected customer service functions. More importantly, the lockdown has offered a real opportunity to rethink what work is and what it’s not, and develop ways to enhance its outcomes. One thing that stands out, however, is the continued relevancy of customer service and the chance the current global health crisis presents – cultivating deeper, meaningful connections with our customers.

The process of hiring new employees used to be straightforward. However, as the needs of businesses mutate, it is crucial to reconsider the hiring process. Consequently, organizations are taking more than three weeks to complete the interview process. Finding quality talent will always be a time-consuming process, but are there things you can do to reduce that time? 

An automated reference checking service crawls the internet to find specific information. The essence is to find as many references as possible and improve the hiring process. If the system is well-calibrated, it can provide honest responses than you will get during a phone call. When the data is combined, it improves hiring decisions and gets quality employees.

Research suggests that just 17 per cent of workers in the tech sector are women. Yet investment in tech has more than doubled since the Brexit vote. It’s estimated that around 1.2 million tech and digitally-skilled workers will be required by 2022 to meet the demands of this sector.

But due to several reasons, the tech industry is severely lacking in female employees. Tech companies can benefit enormously by having more women in their staff. Here are some of the ways that businesses can provide more opportunities for female employees and the reasons why they should consider diversifying their workforce.

Remote working comes with a distinct set of challenges which if not tackled can hamper your productivity. When you work from home, you need tools that will ease communication with your colleagues or clients, tools to track your work progress, store and enable you to share large data, and help you brainstorm. Such tools will ensure you master and synchronize your work so that you have a significant output. Below are four must-have tools when you are working remotely:

The COVID-19 pandemic caused an almost-immediate change in how companies of all sorts conducted their respective business. One of the most common changes made was allowing employees to work remotely, as many states and municipalities released strict stay-at-home orders for anyone not deemed an essential worker.

Though no parts of a given business were particularly thrilled about the changes, Human resource management departments may have got the shortest straw relative to the moves from brick-and-mortar offices to the remote work world.

Being a part of the 21^st-century business world means having to travel frequently and visit destinations that are quite far from your home. Doing that isn’t easy, no matter how old you are and what you do, but we’re all becoming corporate travelers in one way or another and there’s nothing we can do about it. What we can, however, do is make this entire process a bit easier, quicker, and more enjoyable, especially if you’re on the road all the time. So, for all those frequent corporate travelers out there, here are some of the handiest and most useful tips you need to look into.

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