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Employee Survey Company

About Insightlink Communications

Since 2000, we've been committed to providing the most effective employee survey tools to organizations of all sizes and types. We want our clients to get the best value for the investment they make surveying their employees.

How did it all begin?

In 2000 I was approached by a long-term client of Gray Insight and asked to review an employee engagement survey that had been conducted for them by a large very well-known research firm. The problem was that very little had been learned from what was nothing more than a twelve question "bullet-point" (not to mention very expensive) survey. After looking around for an alternative, and not finding much else, I saw the chance to create a better approach. This led to the birth of Insightlink Communications and our 4CS model of employee engagement.

Since then, we've grown in size every year and have established strong relationships with many different HR managers in hundreds of diverse organizations large and small. It's been very encouraging to see how their employee satisfaction scores have improved steadily over the years and to see them put their results into action. We'd like to be able to do the same for you. Giving organizations the knowledge they need to create effective change is what we stand for.

Robert Gray

Trust us with your next Employee Survey

Robert Gray, Market Researcher

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Robert Gray, B.A., M.B.A., President

A 30 year veteran of the consumer and market research industry, Robert brings his extensive survey design and analysis experience to Insightlink. His consulting work has focused on such Fortune 500 companies as Ford, Chrysler, Unilever, Mars and Microsoft.

In all projects, Robert is committed to the values of quality, accuracy and actionable results and none of this is possible without, as he says, "the strong foundation of a well-designed survey."

A born researcher, Robert has never once passed a bookstore without going inside and owns way more books than any single person should.

George Gillies, VP Operations

George joined Insightlink at the very beginning in 2001 and is responsible for the design and programming of all our online systems and Web applications from employee surveys to exit surveys to 360 assessments and more.

His experience in technology comes from working for such organizations as IBM, Kodak and Grey Worldwide Advertising where he was involved in the start-up and growth of Grey Interactive, one of North America's first interactive agencies in 1994.

George began working in IT when an IBM data storage unit of 236GB was 7 ft high, 20ft long and cost over $2,000,000. Times have changed.
George Gillies, Employee Survey Programmer

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Marilyn Mitchell, PhD., Senior Research Director

Marilyn is a cultural anthropologist with extensive experience in quantitative and qualitative research design, interviewing techniques, cultural analysis, survey development, sampling and forecasting. She has worked with a wide range of Fortune 500 companies and has also conducted research for government and non-profit organizations.

She earned her B.A., M.A. and Ph.D. in cultural anthropology as well as a B.S. in biology from the University of California at Irvine and has also studied at the National Museum of Ethnology in Osaka, Japan and the National Language Research Institute.

When she's not travelling to exotic destinations she can usually be found on horseback riding the trails near beautiful Dana Point, CA.

Margaret Gray, CHRL, Senior Research Director

Before joining Insightlink in 2010, Margaret spent 15 years in Human Resources Management in a corporate environment. Her experience has proved invaluable in tailoring our services to the needs of HR professionals. She understands the challenges that come with managing and communicating to employees in both large and small organizations. In other words, she speaks your language.

Margaret can explain clearly how Insightlink's 4Cs methodology can be a benefit to you when conducting an employee survey and she can help your organization avoid the most common pitfalls and mistakes.

There's a rumor that Robert is her brother, but Margaret vehemently denies this!


View Margaret Gray's profile on LinkedIn

Andrew Bilton, Senior Information Services Director

Andy Bilton is Insightlink’s data integrity manager, with primary responsibility for programming and maintaining Insightlink’s online exit survey management systems.

A British native, he worked for several regional newspapers in the United Kingdom, where he specialized in both qualitative and quantitative readership research and customer segmentation. Andy has a degree in Marketing awarded from York & North Yorkshire University of Arts and Technology.

Andy is seldom apart from his iPhone, iPad and iMac. We're thinking of changing his name to iBilton.


View Andy Bilton's profile on LinkedIn

All our consultants and project managers have wide experience in research design and management. No matter whom you deal with, we promise to uphold our mission of outstanding customer service and attention to detail.


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