Clients and Testimonials

Insightlink Communications has been a partner with us for almost 4 years, and during that time has provided invaluable information to us regarding our culture and employee engagement. We chose them initially because we needed a more personal touch and have found the quality, value and service to be superb. Their knowledge base and research are equally impressive. We have been able to focus in on some of our key drivers of engagement, and have made some impressive improvements as a result. Insightlink has also provided some customization of reports when requested and the team has always been extremely client-centric. I highly recommend them as a strong business partner.

I appreciate Insightlink's customer dashboard. It allows me to see to get a great picture of why employees are leaving the organization, what our percentages are for completing the process, and more. It's a great landing page to get a snapshot of what's going on.

Insightlink has been NACHC's Clinical Affairs Division's vendor and truly a national partner since 2005, after a thorough process of choosing a vendor to meet NACHC's, health centers', as well as state and regional primary care associations' needs for a comprehensive exit interview and staff satisfaction and engagement survey system, "ExitPulse" and "StaffPulse." We have had absolutely no regrets whatsoever; Insightlink always exceeds our expectations. Insightlink's customer service is superb, and their team is at all times available, professional, reliable, flexible, and knowledgeable. They are delightful to work with, and learn from, and they always go above and beyond, diligently working within preferred timeframes and necessary budgets. Insightlink's online administration, implementation, and reporting platform is user-friendly and efficient, and their team always is open to including new functionalities and features based on lessons learned and emerging needs and "hot topics." Together, we strongly believe in continuous quality improvement in action.

Because of Insightlink, NACHC has invaluable and rich national benchmarking data on why staff are leaving and staff satisfaction and engagement, and health centers and state and primary care associations have their individual, comparison, and trending data; all data has been informing national and regional retention and recruitment strategies towards making health centers the preferred employment home. Due to Insightlink's and NACHC's solid partnership and the infrastructure we have built together, NACHC also has been choosing Insightlink for other related data collection, analysis, reporting, and interpretation projects, and Robert and his team always are up-to-date on the latest research and willing and able to conquer new learning curves to quickly adapt to changing environments and new priorities. They never shy away from listening to and understanding diverse opinions, and always find a way to pull it all together and make it work! NACHC recommends Insightlink without reservation whatsoever; you will NOT be disappointed! Insightlink has our profound gratitude. We could not function without them!

I have enjoyed the tool and service. It's still pretty early, but so far I am satisfied with the program. No complaints!

Insightlink has been a valued business partner of The Main Street America Group for many years. They are extremely responsive to our needs and always engage with us in a very collaborative way. From exit surveys, to new hire surveys to companywide employee engagement surveys, Insightlink has made a very positive impact on our organization.

As an agency, we needed to customize and automate our survey process for ease of use and to create a better employee experience. The benefit of this software is no more paper, along with being able to create reports all with a simple click. The significant impact is the statement above The best thing about working with Insight link includes the combination of relevant analytics, along with great customer service. If another agency is looking to join this century by reducing paper consumption and obtaining survey analysts, then they should purchase Insightlink.

We have been very pleased with InsightLink’s high level of quality of service. They have always been flexible and accommodating to our specific needs. At the National Association of Independent Schools, we have a very small research group; therefore relying on the kind of work that InsightLink can deliver for us is crucial. We consider them an extension of our own team. The quality of the reports and the analysis are consistently exceptional!

We were referred to Insightlink by a colleague at the National Association of Independent Schools (NAIS). In the span of three years, we have partnered with Insightlink on three incredibly important research projects. Two of these have resulted in publications that we have disseminated widely in the independent school community and that have prompted important dialogue about enrollment management issues. The team at Insightlink always lends their expertise to ensure a great result, and they are super easy to work with (and affordable). They have become our go-to partners for our survey research needs.

We have used Insightlink for both our employee satisfaction survey and our customer satisfaction survey for the past 5 years. We are so pleased with both! The employee survey tool digs deep to help inform us about both engagement and motivation through a series of thought provoking questions. Our employees have grown to truly appreciate these surveys because we share the analysis prepared by Insightlink with everyone and adjust our annual plans accordingly. Our scores continue to improve because we are equipped with the knowledge to understand how to serve both our employees and customers. We have grown to trust Insightlink as a true partner to manage our surveys. The instruments are easy to understand and thorough and the analysis are professional and timely. I would recommend them to any business.

Our company is close to launching Insightlink's customized exit interview survey. Throughout the process, Insightlink's customer service has been exceptional. Prompt responses, professionalism, and diligent solutions have defined our vendor experience with Insightlink.

Our experience with Insightlink proves to be of continued value year over year. The survey data we receive helps us to identify areas of strengths and areas of improvement within our organization. This quantifiable data allows us greater opportunity to identify, analyze and create meaningful action plans to strengthen our organization. Insightlink's team of professionals provide excellent customer service throughout the process and upon survey completion ensure that you have the tools and resources necessary to take the next steps in communicating results and developing a business plan for moving forward. We appreciate their approach and value their services.