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4Cs Blog: Happy Employees = Happy Customers


Posted by Insightlink on 04/24/17

Should We Treat Co-workers Like Family?


 As employees researchers one of the most common comments we see from employees when asked what they like best about their organization is that it ‘feels like a family’. Given we spend the majority our lives either at work or with family it is not surprising that there are parallels in the way we view these two parts of our lives. Many of us think work should feel like family and we assess our happiness based on the presence or absence of that feeling.


After all, our co-workers are like family because we don’t get to choose who we work with just as we don’t choose our siblings. We also spend more time with our co-workers often than with our immediate families. Our relationships with our co-workers, by virtue of the amount of time and interactions we have with them, will impact our work and our attitude towards the place we work in good and bad ways so it is important to foster the kind of relationships that benefit our work most.


Yet it may actually be dangerous for employees to function as a family. Consider that when we develop close bonds with people, we are more willing to do whatever is needed to help. Doing whatever it takes to help a co-worker can backfire especially if some employees take advantage of others and don’t pull their own weight. If this happens, overtime bad feelings develop and this family feeling can become an “inefficient and demoralizing way to work”.

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Posted by Insightlink on 04/13/17

The Importance of a Digital Detox


 The proliferation of digital devices mean that we’re constantly connected to the office, wherever we might be. It can become difficult to switch off from works.

Whether it’s a two week holiday or a twenty minute respite at work, taking a break and disconnecting from all things digital and work-related has a number of important benefits.


The statistics


According to a survey conducted by the Chartered Management Institute, only half of UK managers booked a summer holiday this year, whilst 35% put their annual holiday plans on hold. 69% of those not taking a holiday cited their workload as a reason why.
Even for those taking some time off, 12% planned to check their email daily, 19% said they would check their mail most days, and 26% planned to check at least once or twice a week.
Furthermore, holiday time led to people putting in extra hours of work prior to taking leave – 25% of those surveyed said that they worked an extra 8 hours the week before their holiday.


In the US, the situation is the same; 61% of employees said that they planned to work during their break. 38% planned to spend time reading emails, 32% said they would access work-related documents whilst on holiday, 30% planned to take work phone calls, and 20% would complete work tasks if asked by a colleague, boss or client.

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Posted by Insightlink on 04/03/17

Do You Work With a Jerk?


If so, your work life must experience some difficult and challenging moments and we can empathize because we frequently hear about jerks in our research.

A jerk is a person who is unlikable, cruel, rude, small minded, who talks behind other people’s backs, and basically treats other people badly. Perhaps you work with some ‘prima donna’ employees who appear to get away with every trick in the book because they excel at their jobs. They can be life sucking and toxic so it is no wonder researchers study jerks to better understand the impact they are having on our work experience and how that impacts productivity, and job satisfaction. As employee researchers, we often see the impact jerks have on overall organizational performance and how they can wreak havoc on productivity and morale.


What the research shows is that people who spread their bad energy to others are often the squeaky wheels or ‘de-energizers’ in your organization. In a study from the University of Michigan Ross School of Business researchers found that what ‘managers may not realize is that this type of behavior spreads a dark cloud over everyone else, and the whole organization suffers’.


If you are not sure if the problem is you or your colleague, ask yourself if when you interact with that person do you feel:
a. Deflated or depleted?
b. Rejuvenated and energized?

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Posted by Insightlink on 03/23/17

Three High Tech Tools to Keep Your Employees Safe and Productive


There are so many balls to juggle when running a business, but keeping your employees in line and working productively tops the priority list for many. But as your company grows, it can be difficult to maintain the level of oversight that you wish to have to keep your company operating at top speed. The following three high-tech tools can help you get employees to curb bad habits and make for a more productive, safer workplace: 

Security Camera System  

Not only is a security camera system crucial for helping to protect your office from intruders, but it can also help you keep an eye on your employees to make sure that everyone is safe. Opt for a system that records to a DVR, like Lorex security camera systems, so that you have plenty of space for recording footage. When reviewing the many options, look for a camera system that has a remote viewing capability from a corresponding smartphone app so that you can check in on things at the office anytime from anywhere.

 

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Posted by Insightlink on 03/22/17

Six Ways To Boost Employee Engagement Without A Raise


 Instant Offices’ Head of Marketing, John Williams, weighs in on boosting employee satisfaction and happiness in the workplace.

Everyone wants to be compensated well for the work they do, but is money alone the most effective motivator? While there’s an obvious link between salary and job satisfaction, studies suggest that there are other, far more compelling and effective ways to reward and inspire employees, and work space is high on the list.
Happiness at work has a significant impact on life outside of work, and employees are generally happier when they feel valued in business. Rewarding employees can be done in various ways, whether it be allowing them to be involved in company decision-making, monetary incentives, extra benefits like company cars, gym memberships, or by offering them flexible hours.
However, in 2016 UK Workplace Survey published by US-based design and architecture firm, Gensler, emphasis is placed on the huge influence of the office environment, and how to align design and functional elements in an office with productivity and job satisfaction.

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Posted by Insightlink on 03/15/17

How To Eliminate Passive Aggressive Behavior In Your Team


Employees who complain openly and freely are often referred to as ‘squeaky wheels’. They make their dissatisfaction no secret so you know who is unhappy and what the issues are. But what about the employees who don’t speak up? How do you know what, if any, struggles or issues they might be experiencing?

As employee researchers, we tell our clients that one of the key reasons for doing an employee survey is because it gives everyone a chance to express themselves so you aren’t just listening to the squeaky wheels. You actually get to hear what everyone is really thinking.
And that is important because employees who don’t speak up could be seething inside and what you may discover is that they are acting out in passive aggressive ways that have serious consequences in workplace settings. 
By definition passive-aggressive behavior is the indirect expression of hostility, such as through procrastination, stubbornness, sullen behavior, or deliberate or repeated failure to accomplish requested tasks for which one is (often explicitly) responsible.

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Posted by Insightlink on 03/10/17

How to Give Gifts to Your Employees That Actually Matter


If you’re an HR manager or the head of a company, you’ve likely given some thought to rewarding your employees. After all, giving gifts and offering perks to the most hardworking individuals on your team is a surefire way to improve morale, increase retention and make your team members feel appreciated. But sometimes company gifts fall short. Not all employees get excited about receiving a new computer mouse, a coffee shop gift card or even a watch. The art of making gifts meaningful is approaching them thoughtfully, and designing them based on the recipient’s personality type. So here’s a quick guide to get your wheels turning about how to properly pat your best staff members on the back.

 

 
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Posted by Insightlink on 02/23/17

How To Guard Against Bias During Performance Reviews


We all want performance reviews to be fair but biases exist and we know that too. All of us have biases and it is human nature to show a preference for people that share similarities and reject people with characteristics that we are unfamiliar with.


Bias is of particular interest to us as employee researchers because of the way it plays out in the workplace between employees and their supervisors. Performance reviews offer real insight into how biased opinions trickle down from supervisors towards their staff. And for this reason, it is essential that companies that do annual reviews work diligently to reduce or eliminate bias from the process so that every employee is given a fair and accurate review.


Many HR managers are aware of our human tendency to be biased so they adopt and implement programs they believe are free of bias. Even with this awareness though they still fail to address unconscious biases. These are almost impossible to overcome because they are implicit; we ourselves, are unaware of them. Even if you try to get people to explore their own hidden biases they cannot as it can be difficult for people to acknowledge that their biases even exist.

 

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Posted by Insightlink on 02/09/17

Why Connecting With Your Employees Is Good For Business


Improving employee engagement is easy to talk about but challenging to carry out. 

Many of our clients here at Insightlink gleaned from their engagement surveys that employees often express a strong desire to feel connected to their work. One way to meet this need, and retain employees, is to give them a voice in how they do their jobs. In other words, asking employees for their suggestions can increase connectedness. “Employee suggestions can have a significant impact on productivity, turnover and overall organizational performance says Robert Gray, President of Insightlink Communications based in Palm Springs CA.. Other experts agree that "People need to be listened to even if their ideas don’t work or don’t make sense," explains James Campbell Quick, professor of organizational behavior at the University of Texas at Arlington. "By not listening, it makes people psychologically withdraw and you may miss … the million-dollar suggestion." Read full post

Posted by Insightlink on 01/25/17

How The 9-Box Grid Reduces Turnover


 

Confusing a high-performing employee for a high-potential employee can be a costly mistake. As Robert Gray, head of Insightlink Communications points out, “An organization that fails to distinguish between performance and potential will have difficulty identifying talent and could be contributing to unnecessary turnover.”

After decades of performing employee research Insightlink has found this is a common predicament for many organizations. This is especially true for employees in sales departments where often top-performing sales reps are promoted to managers but they struggle to shift away from their own individual sales results to helping the sales reps they manage achieve their sales goals. Meanwhile an employee in an administrative role who may have supported his or her team for years without a promotion, looks elsewhere for a new job because they feel undervalued and overlooked. Both these scenarios hurt moral and result in preventable turnover.

Employee research is an essential tool in the battle to reduce turnover and can help organizations understand where they are performing well and where they are struggling. In addition to conducting employee surveys to get employees thoughts and opinions about their jobs, a 9-box grid compliments this research giving HR and senior management even more knowledge about their employees. Used together these two tools can expose areas of weakness where engagement and job satisfaction levels are low and identiy which employees are being most negatively affected.

 

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About

Insightlink Communications are experts in employee survey design, data collection and analysis. Since 2001 we've helped companies of all sizes measure and improve their employee satisfaction and engagement.



4Cs Blog Home

Recent Posts


Should We Treat Co-workers Like Family?

The Importance of a Digital Detox

Do You Work With a Jerk?

Three High Tech Tools to Keep Your Employees Safe and Productive

Six Ways To Boost Employee Engagement Without A Raise

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