4Cs Blog: Happy Employees = Happy Customers

If you are doing any kind of employee survey, these are the critical questions you need to ask. More importantly, these are the target scores you should be aiming for. If you are close to or above the target scores below, congratulations, you have a highly engaged workforce with outstanding levels of overall satisfaction. You’re doing really well.

If, on the other hand, you’re below the average scores, then it’s almost certain that you have an engagement problem that’s affecting your organization’s productivity, customer service, turnover rates and, ultimately, your bottom line.

So how would your organization score on these 5 questions?

• How much do you agree or disagree that the work you do is enjoyable?
• How satisfied are you with the level of reward and recognition at your organization?
• How satisfied are you with acknowledgement of your work by others at your organization?
• How satisfied are you with your opportunity to make suggestions and be involved in your work?
• How satisfied are you with your ongoing opportunities to learn new skills and grow?

Defined as the managing of employee or team relationships in order to ensure the delivery of company or department goals, people management is a vital component of leading a motivated and successful workforce.

The layout of an office space can have a huge impact on the productivity levels of staff. Research suggests that employees are more likely to be engaged with their work and less likely to leave their job role in an office space that prioritises collaboration and efficiency.

We often hear from new HR managers who are enthusiastic about the opportunity to implement employee engagement survey programs in their organizations but have a hard time convincing senior management of the value they can bring vs. the cost of conducting surveys and doing the necessary follow-up to bring about change. HR is often on the losing side of the conversation and that's a real shame.

It's a ridiculously short-sighted management decision to ignore the potential benefits of measuring and increasing engagement and we'd like to show you why.

Here's a round-up of some of the statistics from studies conducted around the globe. The truth is, employee engagement programs should NOT be considered an unnecessary or frivolous expense. They are, in fact, an investment. And if done right, they are an investment with very healthy returns. 

When working from home, it’s difficult to separate your personal life from your work life. So, it’s essential to optimize your home office for creativity and productivity so that you can reap the rewards of remote working, without compromising on the quality of your work.

As the place where employees spend most of their working hours, office space has a fundamental role in boosting motivation and engagement. Therefore, it’s essential that your workspace is designed and optimized with efficiency and productivity at its core. 

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