4Cs Blog: Happy Employees = Happy Customers

Approximately 59 million Americans work for small businesses. If you are the owner of a small business, you know how important finding and hiring the top talent in your industry is. Some business owners focus so much on recruiting talent that they neglect to optimize their onboarding process. Studies show that employees who have not been properly trained are less productive and more likely to quit and take a job with a competitor.

Your work environment will directly impact your mood, your mental health, and ultimately your performance as well. If employees were to work in a dull, dreary roach and rat-infested and filthy office setting, full of hostile bosses and unfriendly workers, it will adversely affect their productivity. Moreover, they would not even have the confidence or for that matter the job satisfaction to try and speak up about their grievances. This is why creating a highly positive work environment is critical to your company’s overall success. Let us check and see what it is that can make workers more productive:

Finding a job can be stressful, but looking for employees can cause just as much anxiety. There is pressure on the recruiter to find the right candidate with the qualifications for the job and fits in with the rest of the current staff.

The healthcare field has different challenges than other industries as many of the applicants are well qualified with degrees and certifications. Knowing what your company needs and understanding the realities of the jobs are essential for finding the right candidate.

Here are 9 tips for recruiting in the healthcare field:

  I recently came across an article on Vox.com with an intriguing headline.

Jeff Bezos says 94% of Amazon workers would recommend their job to a friend.

Bullshit, I thought. In over 20 years of surveying employees on their job satisfaction we have never, ever encountered a score anywhere close to that high for that particular question. How on earth could Amazon then? Turns out it's not so rosy as it might appear. The number comes from an internal survey of employees, and Amazon, like many companies these days have decided to conduct the survey themselves in-house. The article goes on to explain it:

Amazon CEO Jeff Bezos recently said warehouse employees like working for his company so much that “94% say they would recommend Amazon to a friend as a place to work.” But some of his own employees aren’t buying that statistic.

The 94 percent number was gleaned from an employee survey program at Amazon called Connections, which asks Amazon employees to answer a single question each day before they can start working on their company computer or their warehouse workstation. Bezos cited the stat in mid-April in his final letter to shareholders as Amazon’s CEO.

But in interviews with Recode over the past two weeks, a half-dozen Amazon employees and managers, two of whom are familiar with the inner workings of the Connections program, said that many Amazon employees have widespread concerns about the Connections program and the accuracy of its data and insights.

There's a simple explanantion why Amazon employees have concerns. If this survey is being conducted by in-house HR, then it's not anonymous. And if workers believe they are being tracked and their responses are monitored by HR they simply will not be honest. As I wrote in a LinkedIn post a few years ago, anonymity is critical for the success of any  kind of employee feedback system. That's still true today, even with the proliferation of DIY survey tools out there, using a trusted 3rd party to conduct your employee survey is the only way to guarantee that you are getting accurate data.

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