4Cs Blog: Happy Employees = Happy Customers

A study by KPMG indicates that 83% of merger deals don’t boost shareholder returns, essentially making them a failure. It’s suggested that this is partly due to mismanagement of workplace cultures, something that can be identified and worked on early with insight provided by doing an employee survey. Happiness and engagement levels often decline during a merger or an acquisition as it’s a significant change for any business and needs to be handled with care. Employee feedback can be extremely valuable, plus it immediately shows that you care about employees during this transitoryand vulnerable time.

How do mergers and acquisitions affect employees?

An acquisition or merger will usually result in employees needing to do business in a different way, which they can resist, particularly if they don’t understand how they fit into the new business or office culture. Employees may lose confidence in the business, particularly when it comes to how secure their job is and what the future holds for the company. One survey of 10,000 U.S workers found that employees who lose confidence in a company following a merger may quit, but if new management teams can clearly communicate a clear vision for the future, they’re less likely to leave. Employee surveys during a merger or acquisition can help to identify if these potential problems are apparent in your business, which helps you to resolve them and retain staff that are happy and productive.

Can An Employee Survey Predict Your Turnover?

With the right questions and the right analysis, absolutely yes. Insightlink's Loyalty Matrix reporting can show you. 

Knowing how many of your employees are likely to quit in near future (and what is causing their unhapiness with the job) can be an invaluable tool in helping to reduce expensive employee turover. 

Using our Loyalty Matrix analysis we can segment your employee population into four distinct groups. 

Take a short demo survey here to learn how.

The growth of technology combined with the idea that we need to work harder to achieve more is a popular concept in the modern workplace. And, according to a study by Techtalk, 55% of US employees have admitted to checking work emails after 11pm. Research by Harvard Business Review also shows the average CEO works 62.5 hours a week - around 21.3 hours above the global baseline of 41.2 hours.

As technology makes it increasingly easy to push beyond the 9-5, Lucinda Pullinger, Global Head of HR at Instant Offices provides pointers on how US workers can recognize the difference between committed working habits and work addiction.

With smartphones, computers and apps at our fingertips, we’re able to maintain a constant connection to our work. In theory, these tools should make our workdays shorter and more efficient, but constant distractions and the inability to disconnect can lead to longer work hours and less to show for it.

According to a recent article on Vox.com, the US is experiencing a widespread worker shortage. Here’s why.

As you can see from the graphic below, there are now more jobs available in the US that there are unemployed individuals available to fill them. Add that to the skills gap and you have a perfect storm of employee risk for US companies. Keeping your current talent, then, is of critical importance in a highly competetive labor market.

Research Flash

In a recent benchmark study, U.S. employees are showing signs of frustration toward employers that could undermine corporations as the job market tightens:

• 26 percent of employees were not satisfied with the way they were managed;
  
• 17 percent felt their employer undervalued them; and
  
• 32 percent would likely not spend the rest of their career with their present company.

There is a huge disconnect between what employees believe they are doing right and how they are recognized for their contributions. Fully 72 percent of employees said they believe their company knows they are doing a good job, yet 33 percent do not feel they are given feedback on how their work contributes to the success of the organization.

Another indicator of employee disillusionment is their lack of confidence in the company they work for as a whole. Thirty-five percent of surveyed employees revealed that they would not invest their own money with their present company.

AKA What Makes American Workers Happy?

Each year since 2001 we have conducted an annual survey of the American and Canadian workforce. In total, we have collected employee satisfaction data from more than 30,000 workers across many industries. From this very large sample we run a drivers analysis to find out exactly what it is that motivates employees and leads to higher levels of job satisfaction.  Here are the results:

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