4Cs Blog: Happy Employees = Happy Customers

With an estimated global 70% experiencing impostor syndrome at some point in life according to The Journal of Behavioral Science, the persistent feeling that you’re not as good in your career as other people think you are has nothing to do with skill level or competence, but the impossibly high standards you’ve set for yourself.

With this in mind, Lucinda Pullinger, Global Head of HR at Instant Offices provides five ways on how businesses can beat impostor syndrome at work. 

As more high-profile people speak up about their own feelings of inadequacy in the face of soaring success, more are beginning to realise the impact of this phenomenon. What’s more, it can be especially damaging in the workplace and can affect men and women differently.

The number of registered nurses (RNs) is expected to expand from 2.71 million in 2012 to 3.24 million in 2022, according to the U.S Bureau of Labor Statistics. These new nurses will be from a younger generation with fairly different beliefs and expectations. So surveys for nurses over working practices will only be successful if the right questions are asked. To ask the right questions, there will need to be increased engagement between management and nursing staff. One way to do this is by using weekly or biweekly surveys to ask nurses short questions about workplace practices. You will also need to give them a chance to give feedback anonymously.

Recognition in the workplace

The first thing you should consider when surveying nurses is the kind of recognition you offer for exemplary behavior or work ethic. Formally or informally acknowledging a person’s or team’s behavior, effort or actions that benefit or support an organization, helps employees feel appreciated. In fact, 36% of employees say that the main reason why they leave their job is because of lack of recognition, according to a recent study by Achievers. So in your survey you should ask the nurses questions about what type of recognition they think is appropriate for them, and what type of actions or behavior should warrant recognition.

Getting a job at Google is a daunting goal. Harder to get into than Harvard, Google receives 3 million applications a year and hires 7,000, less than 1% of applicants get hired! Besides being a multi-national company, it also has the distinction of being one of the top four technology companies in the world. Google also continues to dominate as a Best Places to Work year after year. With almost 100,000 employees how do they do it? 

In The Internship (movie) actors Owen Wilson and Vince Vaughn came face to face with what the film referred to as ‘Googliness’ that ‘thing’ that makes Google different than other company’s which begs for a clearer understanding of what that ‘thing’ is that makes Google so appealing.

Disability is a part of everyday life for millions of Americans. Despite progressive labor laws and a competitive market, just 3.2% of the workforce is disabled, according to USA Today. Furthermore, BLS statistics for 2017 suggest that just 18% of disabled people are employed, compared to 65% of non-disabled people. However, again according to USA Today, this is set to change amid low unemployment figures which is making worker retention difficult. Essentially, the market is encouraging employers to take on more disabled members of staff, and this will have an impact on the accessibility and quality of the work environment.

AI is already being implemented in businesses around the world, and while worries persist over whether robots will be taking over the workplace, some are predicting that it will actually improve and even create jobs in the future.

From devices in our homes to mobile apps, AI has already made its way into our daily lives. The workplace is no exception and AI has already helped businesses make better use of data and streamline processes. According to John Williams, Head of Marketing at Instant Offices here are a few AI trends you should be aware of for your business:

Artificial Intelligence on Big Data – Businesses are starting to use data to make decisions with the help of algorithms and real-time methods. AI assists with this by breaking down excessive data to help businesses make use of it. AI also uses machine learning and deep learning to improve predictive analytics, allowing businesses to offer customers exactly what they are looking for.

If you find HR department routinely experiences issues and is inefficient or you find it can't keep up with the changing company culture, you might want to start thinking about ways to re-outfit it and manage day-to-day operations. What are your processes and how can they be tweaked or changed? Or should you just throw out the baby with the bathwater and try a whole new approach? 

Although it's been around since the early 2000s, the agile methodology first became popular among software developers that wanted to bring products to market faster and more efficiently. Having an agile mindset when it comes to HR certainly has its benefits, allowing for improved performance and quicker and easier processes. 

Since agile methodology worked so well for these developers, business owners and other professionals jumped on the bandwagon and started using these principles and values as part of a general approach to project management. From there, it trickled down into other departments like human resources. 

So what exactly are agile innovation methods, and how do you know if they're right for you and your HR department? Let's take a look and then we'll discuss how best to implement one using a call center in the cloud. 

What is Agile Innovation?

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