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4Cs Blog: Happy Employees = Happy Customers

Posted by Insightlink on 01/09/14

Are You Overdue for an Employee Survey?

Understanding Employee Attitudes and Opinions

When was the last time you gave your employees an employee morale survey? Last year? Two years ago? Never? You may be long overdue for one of these surveys.

These kinds of surveys are beneficial because they help you, the employer, gauge the morale of your workers. You need to know how they feel about their jobs and their futures. You need to know any areas of cojoin handsncern for your workers, so you can make necessary changes.

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Posted by Insightlink on 01/09/14

Happy Employees Help Businesses to Succeed

As a business owner, there is one primary concern on your mind – the success of your business. Ensuring the success of your business involves more than just providing a quality product or service – although that, too, is essential. It also involves keeping your employees happy.

Happy employees make productive employees, so making sure your workers are satisfied is paramount to your overall success. You can determine success through the use of surveys. There are many reasons why you should use an employee satisfaction survey to help your business succeed. They provide clear and concise answers that will give you the honest feedback you need to make any necessary changes. Surveys also help keep your employees feeling good about their jobs because they have the chance to communicate their needs to you. Employees need a way to let their employers know when something is wrong.

Surveys are anonymous, so your workers will not feel “called out” and on the spot. They will feel comfortable voicing their thoughts, without fear of repercussions. Here at Insightlink Communications, we are the survey experts you need to make sure your employees are satisfied. We offer various types of surveys that will help you get the feedback you need. Once we have the results, we will create a report for you that will help you determine where changes need to be made. You can then take the necessary actions you need to keep you workers happy and your business on the path to success. Contact us today for more information.  

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Posted by Insightlink on 01/03/14

Have a Successful Business in the Coming Year

When was the last time you gave your employees a survey to gauge their job satisfaction? If you have not given a survey in a long time, or if you have never given a survey, you may not realize what you are missing. Employee surveys can provide employers with valuable insight into the minds of their workers.

This insight will reveal the true feelings of workers. If they are not happy on the job, the survey will find out why. When you know what is wrong with your business operations in the eyes of your employees, you can start making changes. After all, you cannot fix what you do not know is broken – a survey will tell you what is broken and in need of repair. Here at Insightlink Communications, surveys are our specialty.

We have spent years fine-tuning our surveys to ensure that they reveal all of the information you need to run a successful business. We know how important employee satisfaction is to the overall success of your business. If your workers are not happy, no one is going to be happy.

With a survey, you can make sure that everyone stays happy. If you are ready to kick off the New Year with a bang, contact us today to learn more about our employee surveys. With our surveys, you can find out everything you need to know about your employees, so you can make the changes that are right for your business.

We are ready and waiting to help your business grow and succeed, even more, this coming year!  

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Posted by Insightlink on 12/18/13

Offer Surveys after the Holidays

If you are looking for a good time to offer employee surveys to your employees, consider doing it after the start of the New Year. The holiday season is a stressful time for people. It is not the best time to offer a survey because some of the answers could be the result of stress.

For instance, an employee that is normally happy with their rate of pay may be feeling extra stress during the holidays. He may express dissatisfaction with his pay rate because he has extra people to shop for – not because he is truly unhappy with it. Once the holidays are gone, your employees will be feeling relieved and relaxed. They will be much more likely to offer honest, open answers. Insightlink Communications knows all there is to know about employee surveys.

We know when to give surveys. We know which questions need to be asked. We also know how to evaluate the results into useable information for you. Once you have the information, you can start determining which areas need change and which areas are fine. Since the satisfaction of your employees has a direct effect on the success of your business, surveys can provide valuable information.

When the New Year arrives, and you are finally ready to find out how your workers really feel about their jobs, contact us. Let us set you up with a quality survey that will dig deep within the minds of your employees and uncover their true feelings – good or bad.  

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Posted by Insightlink on 12/18/13

Let the Survey Experts Do Their Jobs

Let the Survey Experts Do Their Jobs Now that you have made the decision to give your employees a survey, it is essential that you choose the right survey company. You can always try to come up with your own survey, but unless you know which questions to ask, the survey may not serve any real purpose.

Employee satisfaction survey questions are more than just simple “yes” and “no” questions. They need to dig deeper into the minds of the workers, giving them a chance to express their honest opinions about their jobs.

Here at Insightlink Communications, we specialize in providing quality surveys that get to the root of any potential problems. When you partner with us for your employee surveys, we will take care of all of the hard work. We will provide the surveys needed, and then we will evaluate the results. We will provide you with a report detailing the results, so you can quickly see any areas in which you need to make changes.

As the owner of your business, you have an obligation to your workers to provide them with a good working environment. If they are not happy, it will reflect in their work and in their attitudes. Our surveys will help you uncover any dissatisfaction, so you can start making things better. Contact us today to learn more about our selection of employee surveys. Our experts are waiting to help you start learning about your employees.

Once you have the results in hand, you can start being the kind of business owner that everyone wants to work for – the kind that listens to employees.  

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Posted by Insightlink on 12/16/13

Learn 10 Steps to Building Successful Employee Engagement

Dissatisfied employees can cost a business more than just money. It is up to the management to figure out what is causing employees to become dissatisfied and to plan a way to make the employees become more actively engaged. An actively engaged staff will create a more open and safe work environment, making it easier to work efficiently on different projects and tasks.

Actively pursuing employee engagement can result in a more productive staff. This is important for any business since engaged employees are more likely to produce high quality work. Energetically engaged employees that come into contact with customers are also more likely to be motivated to go above and beyond when it comes to helping the company build a better reputation amongst clientele.

Encouraging and pursuing employee engagement can also inspire staff members to be more creative and innovative. This is important for any business as it can lead to new and improved ideas and projects. The more creativity used to satisfy a customer or client, the more likely it will be that the client develops an ongoing relationship with the company.

Additionally, employees are more satisfied with their positions if they are being actively engaged. This assists in creating a positive work environment for all staff members, which in turn can help improve employee retention. A company which has satisfied and engaged employees usually has a lower turnover rate, creating a family-like atmosphere that inspires loyalty and commitment.

10 Steps to Building Successful Employee Engagement

Click below to embed this infographic into your website

<img src= /> <br><a href= title="Employee Engagement Successfully" width="550"> Successful Employee Engagement Makes For Happy Customers</a>

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Employee engagement is linked to profits
Employee Survey Demo
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Where does your company stand on each of the critical "4Cs" of employee engagement and satisfaction?
  • Commitment
  • Culture
  • Communications
  • Compensation
Find out with a benchmarked and validated 4Cs Employee Survey from Insightlink. Since 2001, one of the most trusted research companies in North America.

How many of each do you have?
  • Committed Loyalists
  • Change Seekers
  • Dissatisfied Compromisers
  • Satisfied Opportunists
Only the Insightlink 4Cs Employee Survey can give you the full picture and let you hear how your employees feel about their experience at your organization.


Insightlink Communications are experts in employee survey design, data collection and analysis. Since 2001 we've helped companies of all sizes measure and improve their employee satisfaction and engagement.

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