4Cs Blog: Happy Employees = Happy Customers

An engaged employee is one who feels a strong emotional and personal connection to their workplace. They’re enthusiastic and passionate about their work, consistently go above and beyond and always want to achieve the best possible results. They’re the people who are proud to work for you, they do their job properly and help the business grow and prosper.
In contrast, disengaged employees do the bare minimum and often without any conscientious effort. They can be loud complainers who bring moral down. There is also the risk they could be looking for another job.

When it comes to customer service, how does your small business stand out from the pack? From handwritten thank you notes to remembering little life details, MyCorporation blog chatted with 25 experts about the strategies they use to keep loyal customers and continue bringing in new ones for their business. We know that employee engagement and good customer service go hand-in-hand, but good ideas like these are key to keeping your best customers and keeping them coming back.

Remote working is increasingly on the rise as emerging technology enables employees to have more autonomy and customize their work experience. However, managing remote employees and keeping them engaged through long-distance meetings can be a challenge that requires the right tools that enable you to lead with confidence. Powerful remote meetings are crucial to the success of teams that have a mix of in-office and remote employees, contractors and partners. Fortunately, several collaboration tools on the market today are great at bringing professionals together in an online environment.

Having a strong and appropriate company culture can give you a big competitive advantage. It helps improve efficiency, and it makes it easier to recruit the right people to make your company grow. 

But culture is tricky. It develops on its own, yet with guidance, it can be steered in one direction or another. 
As your company expands, the culture you have will change. But this change does not have to be negative. If you can harness the transformation, you can not only preserve your company culture, but you can nurture it to become a real competitive edge.
 

Stressed-out employees aren't productive workers. For that reason alone, on top of the interpersonal benefits, companies should always be working to reduce stress in the workplace.

It isn't an easy task. With deadlines to meet and clients to land, everyone will occasionally be on edge. But by implementing certain policies and procedures, any workplace can improve in this area. 

The key is for HR and management to sit down and discuss this issue on an ongoing basis. By continually assessing and monitoring progress, business improvement strategies can be instituted to keep things running more smoothly. The following four tips will help any organization start to destress. 

While it’s essential to build solid bonds with your team, defining areas of respect, authority and productivity can be challenging when navigating the line between boss and friend. Instant Offices looks into the implications and shares some tips on how to be a boss and a friend.

The idea of friendship applies as much to our personal lives as it does to our professional ones. In fact, Maslow’s hierarchy of needs places a sense of belonging right up there with some of our most basic human needs. Studies conducted by Gallup, show having friends in the workplace makes you more engaged and happy, and that companies enjoy higher profitability and customer loyalty when friendships among colleagues are common. But how do you navigate the fine line of being a friend who also has to set boundaries as a boss?

 

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