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Why the Actively Disengaged Employee Spells Trouble for Your Business


Posted by Insightlink on 01/15/14

Having fully engaged employees is the goal of many larger organizations, but they are not as easy to come by as not-engaged and actively disengaged employees. Only 13% of employees worldwide are engaged, but, in the United States, the figures are better, at about 30%.

Still, this is a small number when compared to the 70% of employees who are not engaged in their job. Disengagement is problematic. These employees are unhappy at work and often act out their unhappiness. What does that mean for you? This means low customer satisfaction rates, loss of customers, and a waste of time and money by management. All of your performance metrics within your organization will be low, with high rates of turnover, absenteeism, safety incidents, and low quality work. DIsengagement causes:

  • Lower Productivity
  • Lower Profitability
  • Lower Customer
  • Satisfaction
  • High Absenteeism
  • High Turnover
  • Organization shrinkage
  • Higher Levels of Safety Incidents
  • High Levels of Poor Quality Work

When you consider all of the data, if most of your employees fall into the non-engaged or disengaged group, this means that there is a problem in your business’s organization. However, as with all problems, in time this can be corrected. The first line of defense you have is to create an employee satisfaction survey. It needs to be concise and focused on what you can do to make employees happier.

Once you identify the key issues, you can work on fixing them, so that more employees become engaged. Engaged employees are happy, and they know their opinions and suggestions are acted upon.  

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Insightlink Communications are experts in employee survey design, data collection and analysis. Since 2001 we've helped companies of all sizes measure and improve their employee satisfaction and engagement.



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