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Why It's Important To Know Your Employee Satisfaction Score

Posted by Insightlink on 02/24/15

Know Where You Stand

We believe that the overall level of employee satisfaction is one of the most critical measures of any employee survey, since it encapsulates what is important to your employees and how they feel about their jobs. Employees’ overall satisfaction with their jobs is affected by a number of factors, including their relationships with coworkers, managers and/or supervisors, their impressions of senior leadership, their ongoing work activities, the availability of resources to do their jobs well, the perceived effectiveness of communications, the career enhancement and advancement opportunities available to them and how equitable they perceive the organization’s pay policies to be.
In essence, an employee satisfaction score reflects the more immediate impact of employees’ day-to-day work environment and their relationships with coworkers and managers on their state of being. In contrast, employee engagement reflects employees’ desire to work for an organization over the longer-term and their willingness to go “above and beyond” the call of duty to help their organization succeed. However, dissatisfaction with their work environment can often subvert their sense of commitment, which leads to employee turnover.
In an ideal situation, you want to have both highly satisfied and highly engaged employees. However, in reality, our studies have shown that employees are often highly committed to the organization where they work but they are not as highly satisfied with their jobs. Solving the puzzle of what contributes to employee satisfaction is the first step toward building an engaged workforce.

Extensive research shows that satisfied and engaged employees have a direct impact on an organization’s performance and profitability. Specifically, organizations that have more satisfied and engaged employees are more likely to have:
• Lower employee turnover.
• Better recruiting efforts, as they have a larger pool of candidates to choose from.
• Greater operational efficiency and improved employee productivity.
• Higher customer satisfaction scores.
• Better financial returns and improved financial performance.

Based on Insightlink’s 4Cs Employee Benchmark Norms, less than six-in-ten of all employees in the U.S. are extremely or very satisfied with their jobs. This means that, across all organizations, there is substantial room for improvement in employee satisfaction. The good news, though, is that a concerted and organized Action Plan based on concrete EOS results can lead to substantial improvements in employee satisfaction over a relatively short time frame. In fact, Insightlink clients achieve an average 7 percentage point increase in overall satisfaction between studies. This means that all organizations have the opportunity to share in the benefits that come from having a satisfied and committed workforce.

The road to change begins with a commitment to your employees to increase job satisfaction and engagement and we passionately believe that an Employee Opinion Survey is the first step.

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Where does your company stand on each of the critical "4Cs" of employee engagement and satisfaction?
  • Commitment
  • Culture
  • Communications
  • Compensation
Find out with a benchmarked and validated 4Cs Employee Survey from Insightlink. Since 2001, one of the most trusted research companies in North America.

How many of each do you have?
  • Committed Loyalists
  • Change Seekers
  • Dissatisfied Compromisers
  • Satisfied Opportunists
Only the Insightlink 4Cs Employee Survey can give you the full picture and let you hear how your employees feel about their experience at your organization.


Insightlink Communications are experts in employee survey design, data collection and analysis. Since 2001 we've helped companies of all sizes measure and improve their employee satisfaction and engagement.

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