4Cs Blog: Happy Employees = Happy Customers

Getting good employees hired can be tough and then hanging onto them can be even harder. Gone are the days where someone would work for the same company for their entire life. Competition in every hiring space has made it possible for most people to find nearly any job they want if they do their homework, which means that it can be tough to keep up with the turnover in your workforce.

If you are tired of losing good employees to other companies, it’s probably time to make a change in your employee-appreciation plans. Employees who feel appreciated are much more likely to stay at a job long-term. If you are looking for some fun ways to make sure your employees feel valued and at home, read on for some great ideas to get you started!

The global COVID-19 pandemic has changed nearly everything. But most of those changes are just a speed-up of trends already in progress. This is particularly true when you think about how social distancing has affected customer service functions. More importantly, the lockdown has offered a real opportunity to rethink what work is and what it’s not, and develop ways to enhance its outcomes. One thing that stands out, however, is the continued relevancy of customer service and the chance the current global health crisis presents – cultivating deeper, meaningful connections with our customers.

The process of hiring new employees used to be straightforward. However, as the needs of businesses mutate, it is crucial to reconsider the hiring process. Consequently, organizations are taking more than three weeks to complete the interview process. Finding quality talent will always be a time-consuming process, but are there things you can do to reduce that time? 

An automated reference checking service crawls the internet to find specific information. The essence is to find as many references as possible and improve the hiring process. If the system is well-calibrated, it can provide honest responses than you will get during a phone call. When the data is combined, it improves hiring decisions and gets quality employees.

Research suggests that just 17 per cent of workers in the tech sector are women. Yet investment in tech has more than doubled since the Brexit vote. It’s estimated that around 1.2 million tech and digitally-skilled workers will be required by 2022 to meet the demands of this sector.

But due to several reasons, the tech industry is severely lacking in female employees. Tech companies can benefit enormously by having more women in their staff. Here are some of the ways that businesses can provide more opportunities for female employees and the reasons why they should consider diversifying their workforce.

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