4Cs Blog: Happy Employees = Happy Customers

Following up on yesterday's post about the higher enagement levels of home-office based workers, here's an article from Wired Magazine that cites a study published recently by Stanford which among other findings shows a 12% increase in productivity among home-based workers as well as a 50% decrease in attrition levels.

Surprising results on whether remote workers are actually more engaged than their office-bound counterparts. Scott Edinger of Edinger Consulting Group gives us his take on the subject.

An excellent article in the New York Times this weekend highlights the challenges of work-life balance in an era when more and more companies are embracing flextime as an option for employees.

There is little doubt that disengaged employees cost their employers a lot of money. These costs can come in many forms, including higher turnover, lower productivity, poor performance and higher customer dissatisfaction. In our Loyalty Matrix, we characterize these employees as “Dissatisfied Compromisers” and they often represent at least one-in-four employees.

About

Recent Posts

Favorite Links