4Cs Blog: Happy Employees = Happy Customers

Office Etiquette Resolutions for 2015

No matter where we find ourselves or in what social situations, good etiquette is required. Good etiquette allows us to show our respect towards others, by respecting their comfort and their privacy. As the New Year approaches, improving office etiquette could be your workplace resolution for 2015 especially if you work with people who are prone to bad manners. Bad manners can wreak havoc and be bad for business because they display a lack of respect and negatively affect employee morale and productivity.

 Credible Leaders Bring Out The Best In Us.

In a recent Forbes article titled ‘Good Leaders are Invaluable to a Company. Bad Leaders will Destroy It’, Amy Rees Anderson explores the good, the bad and the ugly with respect to leadership. Anderson says that organizations maintain and grow their reputations when they strive to demonstrate high ethical standards and give their employees reasons to be proud of their jobs, their performance and their organizations. Credibility like this is built by good leadership, which is developed daily through regular and open communication. Good leaders make certain everyone understands the goals and vision of their organization and everyone feels they are an important part of the whole, where every job matters and everyone has input. Promotions are based on merit and competition is based on personal best and getting ahead. When leadership is credible, sincere and meaningful, the result is high morale, good employee retention and sustainable long term success. 

A Good Manager

Since one of the top reasons employees leave an organization is because of a bad manager, it’s important to know what employees want, to help avoid losing them for this preventable reason. At the same time these wants have to be considered in addition to what managers want, to merge all the wants together for a seamless positive experience for everyone.

In a recent article written for Small Business Trends by Rieva Lesonsky the qualities employees most want in a manager include:
- Ability to give honest feedback
- Experience in the field
- Trustworthiness
- Makes time for employees
- Collaborative

With elegant simplicity, Dr. Bob Nelson, an employee engagement specialist, brings the top 10 most important ways to motivate today’s employees to life in a slide show format. We hope you will enjoy it as much as we did but if you really just want the nuts and bolts, we have transcribed it for you below. The important thing to remember is workers may not need a pay raise as much as a personal thank you from their manager for a job well done.

One of Insightlink’s 4Cs of Employee Satisfaction and Engagement

When we first established Insightlink and were in the process of designing our “standardized” employee survey, we did a lot of research on the factors that appeared to motivate employees to feel positive and energized about their jobs. As part of that research, we could see that the idea of “commitment” was very important to understanding employees and what kind of effort they were going to be making to their employers.

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