Quick Links: Employee Satisfaction Surveys 4Cs Employee Survey FAQs Employee Survey Benchmarks
ABOUT SERVICES PRICING TESTIMONIALS ARTICLES BLOG CONTACT1-866-802-8095
The Most Effective Customer Retention Strategy Is So Obvious
Posted by Insightlink on 05/25/16
Yet So Often Overlooked
What keeps customers coming back is extraordinary customer service.
Extraordinary because it is creative, genuine and deliberate; the kind that is deeply rooted in an organization’s culture and its ethos towards its employees. Extraordinary employees deliver extraordinary frontline service; these are the employees who go above and beyond because they intrinsically believe in the company they represent. Employees will bring an organization’s mission vision and values to life if they are believe in the job they are doing, if they feel they are an integral part of the organization.
Customer retention begins by knowing definitively where your employees are on the engagement spectrum and that journey begins with a superior employee survey.
Knowing the truth and taking action is the only way to create positive change. Customers will know the difference when it happens and they will come back because of it.
Customer retention is the natural by-product of engaged employees and our research has shown that the only scientific way to determine what your engagement spectrum looks like is to conduct an employee survey. Many organizations think they know what employees think and how they feel but guessing is rarely accurate or reliable.
Where does your company stand on each of the critical "4Cs" of employee engagement and satisfaction?
How many of each do you have?
AboutInsightlink Communications are experts in employee survey design, data collection and analysis. Since 2001 we've helped companies of all sizes measure and improve their employee satisfaction and engagement.
4Cs Blog Home
4Cs Blog Archives
Hybrid Work: Project Management in the Future of Offices
How HR Leaders Can Implement Risk Management Training And Awareness
Tips For Returning to Work After an Injury
Easy Ways to Boost Employee Productivity in 2023
Seven cool ideas why it's worth ditching Secret Santa
Insightlink's Acclaimed 4Cs Employee Survey
Advanced Online Survey Platform for Pros
Quick & Easy Online Surveys
Home of the Gallup Q12
World at Work
Engaged Employees Blog
HR ToolKit Guide to Employee Surveys
Good info on how to write surveys.
Makes 360 assessment surveys easy.
Online Employee Exit surveys.
4Cs EMPLOYEE SURVEY
ARTICLES & GUIDES
Copyright © Insightlink Communications. All rights reserved.