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If You Ask What's Wrong Be Prepared To Act or Don't Bother Asking
Posted by Insightlink on 08/21/15
Or You Could End Up Worse Off Than Before
The worst thing you can do is survey your employees and then do nothing.
It is cruel to ask for people’s opinions and then ignore them. You raise expectations and then let everyone down, which can be interpreted as being demeaning and disrespectful. Hardly the way to get behind a commitment to employee engagement and a sure-fire way to alienate your team.
Step back and let’s remind ourselves that the primary reason companies conduct employee survey or feedback surveys in the first place is to achieve better performance. That’s because when employees and managers get together to discuss survey results, their conversations lead to action plans. And successful action plans have a direct and positive impact on engagement, retention, productivity and profits, and they help reduce turnover and costs as well.
So the upshot is that employee engagement surveys can be extremely useful, unless of course nothing happens. One of the most serious mistakes a company can make is to ask their employees their opinion and then do nothing in response. Not only does taking no action undermine engagement, employees begin to doubt their managers’ sincerity because they asked for their opinions and then aren’t willing to do anything with them.
Employees expect and need resolution and the best way to accomplish this is through action planning. Deciding what action to take and the methods used may vary, but there has to be a process for each manager to discuss the results with their team. Working together on issues and resolving them is a valuable process and this collaboration and working together as a team is often seen, in our research, as being one of the key drivers of engagement.
Action planning boosts employee engagement because the survey itself demonstrates that the feelings and opinions of all your employees count.
Rule of thumb:
If you are ready, let’s get your employee survey started and get the feedback you need. To learn more contact us at www.insightlink.com.
AboutInsightlink Communications are experts in employee survey design, data collection and analysis. Since 2001 we've helped companies of all sizes measure and improve their employee satisfaction and engagement.
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