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Anger in The Workplace


Posted by Insightlink on 04/17/23

Dealing with anger in the workplace can be a delicate situation. It's important to handle anger in a professional and respectful manner to maintain positive relationships with colleagues and superiors. Here are some tips on how to handle anger in the workplace:  

 workplace anger

Photo by Nadine Shaabana on Unsplash

Take a step back and assess the situation: Before reacting to someone's anger, take a deep breath and assess the situation objectively. Determine what's causing the person's anger and why they are directing it towards you. 

Stay calm and composed: It's important to remain calm and composed when someone is angry towards you. Responding with anger will only escalate the situation.
 
Listen actively: Listen actively to the person's concerns and try to understand their perspective. Repeat back what they've said to ensure you understand their point of view.
 
Empathize: Let the person know that you understand how they feel and that you want to help resolve the situation.
 
Find a solution: Work with the person to find a solution that addresses their concerns. If necessary, involve a mediator or a supervisor to help resolve the situation.
 
Take care of yourself: Dealing with angry individuals can be stressful. Take care of yourself by taking breaks, talking to a trusted colleague, or seeking support from a professional if needed.
 
Remember that handling anger in the workplace requires patience, empathy, and a willingness to find a solution. By remaining calm and professional, you can help diffuse the situation and maintain positive relationships with your colleagues.
 
What if I am overcome with anger at work?
 
While it's natural to feel angry in the workplace from time to time, it's generally not appropriate to express anger in an unprofessional or inappropriate manner. Expressing anger in the workplace can negatively impact your relationships with colleagues and superiors, create a toxic work environment, and damage your reputation.
 
If you find yourself feeling angry in the workplace, take a step back and try to assess the situation objectively. It's important to understand the root cause of your anger and to find a constructive way to address it. If necessary, you can discuss the situation with a trusted colleague, supervisor, or human resources representative to find a solution.
 
If you do need to express your anger, it's important to do so in a professional and respectful manner. This means avoiding personal attacks, aggressive behavior, or inappropriate language. Instead, focus on expressing your concerns in a calm and rational manner, using "I" statements to express how you feel and avoiding blame or accusations.
 
Ultimately, expressing anger in the workplace should be done with caution and professionalism, as it can have a significant impact on your relationships and reputation.
 
Tips for calming an angry co-worker
 
Calming an angry co-worker or employee can be challenging, but it's important to address the situation in a calm and respectful manner. Here are some tips that can help calm an angry co-worker or employee:
 
Stay calm and composed: It's important to remain calm and composed when someone is angry towards you. Responding with anger will only escalate the situation.
 
Listen actively: Listen actively to the person's concerns and try to understand their perspective. Repeat back what they've said to ensure you understand their point of view.
 
Empathize: Let the person know that you understand how they feel and that you want to help resolve the situation. Acknowledge their feelings and validate them.
 
Stay neutral: Don't take sides or assign blame. Instead, focus on finding a solution to the problem.
 
Find common ground: Look for areas of agreement and try to find a solution that works for everyone involved.
 
Offer solutions: If possible, offer solutions to address the person's concerns. Be open to compromise and be willing to work together to find a solution.
 
Take a break: If the situation becomes too heated, suggest taking a break to allow everyone to cool down.
 
Remember that calming an angry co-worker or employee requires patience, empathy, and a willingness to find a solution. By remaining calm and professional, you can help diffuse the situation and maintain positive relationships with your colleagues.
 
What happens if workplace anger escalates to violence?
 
If anger in the workplace turns violent, it's important to prioritize safety above all else. Here are some steps you can take to stay safe and diffuse the situation:
 
Remove yourself from the situation: If possible, remove yourself from the immediate area to a safe location. This could mean leaving the building or moving to a secure area.
 
Call for help: If the situation is escalating and you feel threatened, call for help immediately. This could mean calling security, the police, or emergency services.
 
Remain calm: Even in a violent situation, it's important to remain as calm as possible. Avoid escalating the situation with aggressive behavior or language.
 
Follow safety protocols: Many workplaces have safety protocols in place for dealing with violent situations. Follow these protocols if they are in place.
 
Document the incident: After the incident, document what happened in as much detail as possible. This could be important for legal or disciplinary action later.
 
Seek support: If you feel traumatized by the incident, seek support from a counselor or therapist. Talking about the incident can help you process your emotions and move forward.
 
Remember, violence in the workplace is never acceptable. If you witness or experience violence in the workplace, it's important to report the incident to your supervisor or HR department. They can take steps to prevent future incidents and ensure the safety of all employees.

 

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