4Cs Blog: Happy Employees = Happy Customers

One of the most common questions we get at Insightlink when talking with prospective clients is: "How do you guarantee anonymity for our employees?". We have a well-defined policy for doing that and we take that responsibility very, very seriously. You might think that every company would take the anonymity of employee surveys just as seriously as we do (and trust us, employees certainly do) but recent experience would suggest otherwise. Our Operations VP just published a LinkedIN article on the topic here. It's well worth a read.

DIY survey tools have opened up a whole new world when it comes to survey technology, but the one thing they cannot do is protect a person's identity the way a 3rd party provider can. If HR and management have the keys to the survey, then they can access every response and know exactly who said what. Your employees are not stupid. They know that. And if they know that, they won't be 100% honest. 

Do yourself a favor. A 3rd party provider may cost a bit more than doing it yourself in-house, but the benefits of expertise and the critical requirement of anonymity is well worth the few extra dollars you might pay.

In today’s ever-evolving digital world, it can be tough to keep up with all of the latest technological trends. Human resources are generally responsible for what technology a company uses, so that productivity, efficiency and employee happiness, engagement and job satisfaction are all enhanced. This is why it’s so important that you adopt the right tech, but with the huge volume of new technologies in circulation, the decision may seem quite overwhelming. To help, we have identified some of the main tech trends of the year for you:

Wireless charging
One of the top technology trends for this year has to be wireless charging. Many companies are now realising that employees can actually use smartphones or tablets in the office productively, as there are certain apps that are tailor-made for them, such as Slack or Google Hangouts. This is why wireless charging is such a great innovation to take advantage of, as your workers won’t feel the need to carry around a charger with them when they’re in different parts of the office.

With an estimated global 70% experiencing impostor syndrome at some point in life according to The Journal of Behavioral Science, the persistent feeling that you’re not as good in your career as other people think you are has nothing to do with skill level or competence, but the impossibly high standards you’ve set for yourself.

With this in mind, Lucinda Pullinger, Global Head of HR at Instant Offices provides five ways on how businesses can beat impostor syndrome at work. 

As more high-profile people speak up about their own feelings of inadequacy in the face of soaring success, more are beginning to realise the impact of this phenomenon. What’s more, it can be especially damaging in the workplace and can affect men and women differently.

The number of registered nurses (RNs) is expected to expand from 2.71 million in 2012 to 3.24 million in 2022, according to the U.S Bureau of Labor Statistics. These new nurses will be from a younger generation with fairly different beliefs and expectations. So surveys for nurses over working practices will only be successful if the right questions are asked. To ask the right questions, there will need to be increased engagement between management and nursing staff. One way to do this is by using weekly or biweekly surveys to ask nurses short questions about workplace practices. You will also need to give them a chance to give feedback anonymously.

Recognition in the workplace

The first thing you should consider when surveying nurses is the kind of recognition you offer for exemplary behavior or work ethic. Formally or informally acknowledging a person’s or team’s behavior, effort or actions that benefit or support an organization, helps employees feel appreciated. In fact, 36% of employees say that the main reason why they leave their job is because of lack of recognition, according to a recent study by Achievers. So in your survey you should ask the nurses questions about what type of recognition they think is appropriate for them, and what type of actions or behavior should warrant recognition.

Getting a job at Google is a daunting goal. Harder to get into than Harvard, Google receives 3 million applications a year and hires 7,000, less than 1% of applicants get hired! Besides being a multi-national company, it also has the distinction of being one of the top four technology companies in the world. Google also continues to dominate as a Best Places to Work year after year. With almost 100,000 employees how do they do it? 

In The Internship (movie) actors Owen Wilson and Vince Vaughn came face to face with what the film referred to as ‘Googliness’ that ‘thing’ that makes Google different than other company’s which begs for a clearer understanding of what that ‘thing’ is that makes Google so appealing.

Disability is a part of everyday life for millions of Americans. Despite progressive labor laws and a competitive market, just 3.2% of the workforce is disabled, according to USA Today. Furthermore, BLS statistics for 2017 suggest that just 18% of disabled people are employed, compared to 65% of non-disabled people. However, again according to USA Today, this is set to change amid low unemployment figures which is making worker retention difficult. Essentially, the market is encouraging employers to take on more disabled members of staff, and this will have an impact on the accessibility and quality of the work environment.

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