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4Cs Blog: Happy Employees = Happy Customers
Posted by Insightlink on 01/15/13 HR Priorities for the New Year in 2013What are the most important goals for your oranization in the coming year? The folks over at Ceridian have an interesting infographic giving some answers to this question. The following is a summary of what they found: 2013 PrioritiesHere's what the numbers say... 32% say customer focused initiatives Top 5 ChallengesDo you agree with this list? 1. Attracting technical talent Top 5 Business Risks
1. Loss of customers It's no sup An annual employee enagement survey and well-desiged action plan should be part of that process. Many employers think an employee engagement strategy is about doing what's needed for employees, but it's really about doing the things needed to build strong, long-lasting customer relationships. Because without loyal customers you won't have employees. That should be your main resolution for 2013. Read full postPosted by Insightlink on 01/15/13 Send Your Robot to WorkWasn't this a hilarious Big Bang Theory episode? You know, the one where Dr. Sheldon Cooper decides to send himself to work via a PC screen attached to a mobile robot. Double Robotics has created this novel device which allows you to turn your iPad into a movable virtual presence device just like Sheldon's making plain old teleconferencing look positively stone age. According to the Double Robotics Web site: "Double is the simplest, most elegant way to be somewhere else in the world without flying there. The minimalist design and intuitive touchscreen controls allow you to freely move around without inconveniencing others. You can stay at eye level, whether sitting or standing, by adjusting your height remotely, which makes conversations fluid and real. Retractable kickstands will automatically deploy to conserve power when you are not moving around". Check out the video below to see how it works. Then check out the Big Bang Theory scene where Lenonard drives Sheldon's "double" to the office. Bazinga. This really could revolutionize the workplace. Posted by Insightlink on 11/14/12 How to Motivate your EmployeesHere's an interesting TED talk on the puzzle of motivation from Dan Pink. Traditional rewards aren't always as effective as we think. In other words, carrots and sticks don't work. Hit the Read More link below to watch the video. Read full post Posted by Insightlink on 11/14/12 Hire Employees for Their PersonalitiesCollaborative enviroments are an important factor in highly engaged workplaces. In this short video from Harvard Business Review, Robert Chavez, CEO of Hermès US, argues companies should consider the personalities of the people they hire as much as the skill sets they have. Qualities like a sense of humor, cheerfulness and easy rapport with others are a huge benefit to your organization as a whole if they come naturally to the people you hire. "We can't teach people how to smile." says Chavez. Read full postPosted by Insightlink on 11/06/12 Don't Tell Your Employees How To Vote
Jeffrey Pfeffer over at the HBR Blog Network agrees. Besides being just the wrong thing to do, it probably won't work (we think it will backfire big time) because as Jeff points out...
There are many challenges to running a company and maintaining a workforce that's both committed and engaged and rooting for your company's success. As Jeff says: "The last thing a company facing a difficult economy and competitive challenges needs is a CEO that uses communications channels with employees to introduce yet another distraction: Politics." We couldn't agree more. Read Jeff's complete blog posting at HBR here. Read full post Posted by Insightlink on 10/22/12 57 Free Ways to Recognize EmployeesFound this great list on the University of Washington's Human Resources Web Site. It has 57 ideas for reward & recognition that won't cost you a penny.
Click on the Read More link below to see the full list of 57 ideas. Read full post |
![]() Where does your company stand on each of the critical "4Cs" of employee engagement and satisfaction?
How many of each do you have?
AboutInsightlink Communications are experts in employee survey design, data collection and analysis. Since 2001 we've helped companies of all sizes measure and improve their employee satisfaction and engagement.4Cs Blog Home Recent Posts
Top 2 Ways To Improve Your Businesses Productivity Through Communication How Is Visibility of Employees Essential for Their Engagement? How to Create Remote Working Culture That Drives Performance Top 10 Essential Skills Every HR Professional Needs To Succeed Digitalization and Agility Trends: How to Prepare Your Organization for a Digital Future Favorite LinksScoop.it Employee Engagement Engaged Employees Blog HR ToolKit Guide to Employee Surveys Good info on how to write surveys Insightlink 360 Makes 360 assessment surveys easy. Bureau of Labor Statistics US Govt. Employement Data SHRM Society for Human Resources Management HRPA Human Resources Professionals Association Harvard Business Review Essential Information for Leaders ![]() |
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