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4Cs Blog: Happy Employees = Happy Customers


Posted by Insightlink on 08/30/12

Employee Disengagement: The Signs, Sources and Solutions


There is little doubt that disengaged employees cost their employers a lot of money. These costs can come in many forms, including higher turnover, lower productivity, poor performance and higher customer dissatisfaction. In our Loyalty Matrix, we characterize these employees as “Dissatisfied Compromisers” and they often represent at least one-in-four employees.

 

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Insightlink Communications are experts in employee survey design, data collection and analysis. Since 2001 we've helped companies of all sizes measure and improve their employee satisfaction and engagement.



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